E5050 ITSM Masters™ Class Training - Minneapolis, Minnesota IT MN Technical Financial New York, NY
Knowledge Transfer Microsoft Certified Silver Training Partner CPLS
Knowledge Transfer is a Microsoft Certified Silver Learning Partner
Oracle University

 

Microsoft Certified Training Partner CTEC
Search for a Course Topic:
Public Courses
Corporate Services & Training
 

 

 



 Course Search
Keyword
Course #
State

 Training Delivery
 
Training Delivery
Custom Curriculum
Course List
Certifications
 
 Main Menu
 
Home
View Courses
Site Index
 
 


ITSM Masters™ Class


Description: 

Please Call for Details.  

 
Click here to view the Course Outline
     
Prerequisite: 

It is a mandatory requirement that a candidate has attained the Foundation Certificate in IT Service Management before being able to attempt the "Manager's" examinations.

It is highly recomemended that students have attended our own ITSM Foundations class.  If a student has not then the ITIL-ITSM Foundations "bridge" class is a mandatory prerequisite.

It is highly recommended that the student take advantage of the pre-class preparation program.

 
   
     
Duration: 
10 Days  
     
     

View Printer Friendly Page

 


To Inquire About Future Classes

Request a class date

if one is not scheduled.



Comments on the Course

The general class agenda is as follows:

Week one, Monday to Friday, Service Delivery Best Practice Set

Saturday, 8am-12 noon, Revision session for Service Delivery

Sunday, 9am-12 noon, the ITIL Service Manager examination, Paper 2: Service Delivery

Week two, Monday to Thursday, Service Support Best Practice Set

Friday, 8am-12 noon, Revision session for Service Support

Saturday, 9am- 12 noon, the ITIL Service Manager examination, Paper 1: Service Support

This class requires the completion of an 'Intake' questionnaire to complete registration for the examination.