KT-IPCCE IPCCE IP Contact Center Enterprise Training - Minneapolis, Minnesota IT MN Technical Financial New York, NY
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IPCCE IP Contact Center Enterprise


Description: 

Duration: 4 Day Hands-on Lab & Lecture Course  

Learning Credits: 35  

Description

Cisco IP Contact Center Enterprise v1.0 is based on ICM 7.0, CallManager 4.1 and CRS 4.0 software. Call flows have been created and are used as the basis to help students understand how to configure IP Contact Center and understand how it operates. The course also includes coverage of CAD, the Cisco Agent Desktop, and reporting.

This course is intended for personnel who will implement, configure and support the Cisco IPCC Product but have already attended training on the ICM Product.

The combination of ICMBC and IPCCE is equivalent to our IPCBC Bootcamp. If you sign up for ICMBC and IPCCE at the same time, you can attend both classes for $8,495, giving you a $495 discount off the regular pricing of the individual classes.

Objectives

After completing this course, the student should be able to:

  • ACCURATELY EXPLAIN THE IPCC SOLUTION CONCEPT
  • IDENTIFY SOLUTION MODELS AND THEIR ISSUES
  • BUILD A "CLEAN ORDER" FOR AN IPCC SOLUTION
  • DESIGN AN IPCC SOLUTION USING ALL APPLICABLE COMPONENTS
  • INSTALL, CONFIGURE, TEST, AND MAINTAIN IPCC COMPONENTS FOR THE SINGLE-SITE ENVIRONMENT
  • FORMULATE AND IMPLEMENT IPCC CALL FLOWS AND ROUTING
  • USE CISCO'S STANDARD IPCC DEPLOYMENT TOOLS
  • TROUBLESHOOT THE IPCC SOLUTION SET

Who Should Attend

This course is intended for personnel who will implement, configure and support the Cisco IPCC Product and have already attended training on the ICM Product.

  • System Engineers
  • Channel Partner/Reseller
  • Cisco Employees
  • Customers

 
Click here to view the Course Outline
     
Prerequisite: 
  • Attendance and Completion of ICMPT (ICM Product Training)
  • Attendance and Completion of Call Manager
  • Recommended Attendance and Completion of CRSD
 
   
     
Duration: 
4 Days  
     
     

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