KT-XIL240 ITIL Service Lifecycle: Continual Service Improvement Training - Minneapolis, Minnesota IT MN Technical Financial New York, NY
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ITIL Service Lifecycle: Continual Service Improvement


Description: 

Learn to manage and control the activities and techniques within the ITIL continual service improvement stage.

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the continual service improvement (CSI) phase of the service lifecycle. You will learn about managing and controlling the activities and techniques within the CSI stage, not the details of each of the supporting processes. This course includes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam.

You will be able to take the exam online after completing this course and submitting the necessary information, including your ITIL Foundation certificate, through an online form. The ITIL exam must be completed within 30 days of course completion.

What You'll Learn

  • Service management as a practice and CSI principles, purpose, and objective
  • How all CSI processes interact with other service lifecycle processes
  • Sub-processes, activities, methods, and functions used in each of the CSI processes
  • Roles and responsibilities within CSI and the activities and functions to achieve operational excellence
  • How to measure CSI performance
  • Technology and implementation requirements in support of CSI
  • Challenges, key performance indicators (KPIs), critical success factors (CSFs), and risks related with CSI

Who Needs to Attend

  • IT operations, technical, or IT management personnel requiring more information about ITIL best practices
  • Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT

 
Click here to view the Course Outline
     
Prerequisite: 
  • ITIL Foundation Certification (v3 or newer) required
  • Two years of relevant work experience
  • To prepare for the end-of-class exam, we recommend that you review the ITIL 2011 publication Continual Service Improvement (2011 Edition, ISBN 9780113313082) and complete at least 21 hours of personal study
 
   
     
Duration: 
3 Days  
     
     

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Course Schedule
  Start Date  City  Price  
 8/28/2017
 $2695
 9/12/2017
 $2695
 9/25/2017
 $2695
 10/16/2017
 $2695
 11/13/2017
 $2695

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Comments on the Course

Outlines may vary slightly and pricing may not include the exam depending on date of the class.  Please call us for details.