REM-105 BMC Remedy Knowledge Management 7.6.04: Administering Training - Minneapolis, Minnesota IT MN Technical Financial New York, NY
Knowledge Transfer Microsoft Certified Silver Training Partner CPLS
Knowledge Transfer is a Microsoft Certified Silver Learning Partner
Oracle University

 

Microsoft Certified Training Partner CTEC
Search for a Course Topic:
Public Courses
Corporate Services & Training
 

 

 



 Course Search
Keyword
Course #
State

 Training Delivery
 
Training Delivery
Custom Curriculum
Course List
Certifications
 
 Main Menu
 
Home
View Courses
Site Index
 
 


BMC Remedy Knowledge Management 7.6.04: Administering


Description: 

Knowledge management is fundamental to a successful organization. The objective of knowledge management is to increase the ability to resolve issues quickly, accurately, and consistently. In this course, students will learn to perform vital configurations and tasks as administrators of the BMC Remedy Knowledge Management 7.6.04 application.

BMC Remedy Knowledge Management 7.6.04 provides advanced knowledge management for extending the effectiveness and value of BMC Remedy IT Service Management applications, primarily in BMC Remedy Incident Management and BMC Remedy Problem Management applications.

ALERT:

The following topics are not covered in this course:

  • Importing data from an outside source
  • Converting knowledge from a previous tool

 
     
Prerequisite: 

Required Prerequisites:

  • Registration for: BMC Remedy AR System 7.6.04: Foundation - Part 1 (ODL)
  • Registration for: BMC Remedy Knowledge Management 7.6.04: Using (WBT)

 

 
   
     
Duration: 
2 Days  
     
     

View Printer Friendly Page

 


To Inquire About Future Classes

Request a class date

if one is not scheduled.