Knowledge management is fundamental to a successful organization. The objective of knowledge management is to increase the ability to resolve issues quickly, accurately, and consistently. In this course, students will learn to perform vital configurations and tasks as administrators of the BMC Remedy Knowledge Management 7.6.04 application.
BMC Remedy Knowledge Management 7.6.04 provides advanced knowledge management for extending the effectiveness and value of BMC Remedy IT Service Management applications, primarily in BMC Remedy Incident Management and BMC Remedy Problem Management applications.
The following topics are not covered in this course:
- Importing data from an outside source
- Converting knowledge from a previous tool