REM-105 BMC Remedy Knowledge Management 7.6.04: Administering Training - Minneapolis, Minnesota IT MN Technical Financial New York, NY
Knowledge Transfer Microsoft Certified Silver Training Partner CPLS
Knowledge Transfer is a Microsoft Certified Silver Learning Partner
Oracle University


Microsoft Certified Training Partner CTEC
Search for a Course Topic:
Public Courses
Corporate Services & Training



 Course Search
Course #

 Training Delivery
Training Delivery
Custom Curriculum
Course List
 Main Menu
View Courses
Site Index

BMC Remedy Knowledge Management 7.6.04: Administering


Knowledge management is fundamental to a successful organization. The objective of knowledge management is to increase the ability to resolve issues quickly, accurately, and consistently. In this course, students will learn to perform vital configurations and tasks as administrators of the BMC Remedy Knowledge Management 7.6.04 application.

BMC Remedy Knowledge Management 7.6.04 provides advanced knowledge management for extending the effectiveness and value of BMC Remedy IT Service Management applications, primarily in BMC Remedy Incident Management and BMC Remedy Problem Management applications.


The following topics are not covered in this course:

  • Importing data from an outside source
  • Converting knowledge from a previous tool


Required Prerequisites:

  • Registration for: BMC Remedy AR System 7.6.04: Foundation - Part 1 (ODL)
  • Registration for: BMC Remedy Knowledge Management 7.6.04: Using (WBT)


2 Days  

View Printer Friendly Page


To Inquire About Future Classes

Request a class date

if one is not scheduled.