KT-40628 CHS Custom SAP Solution Manager Training - Minneapolis, Minnesota IT MN Technical Financial New York, NY
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CHS Custom SAP Solution Manager


Description: 

Introductions, Goals, and Solution Manager Wheel Overview

  • Introductions, Goals & Workshop Schedule, Review Solution Manager components at a high-level (drive attendees to workshop)
  • Who should attend:
    • PMO, Change Mgmt, Training, Business Process Improvement, IT Application & Business Analysts, IT Infrastructure

Technical Operations

  • Deep dive into all components of Technical Monitoring,  System Monitoring, BW Monitoring, PI Monitoring, End to End Diagnostics, Discuss monitoring challenges and requirements at CHS
  • Who should attend:
    • IT Application & Business Analysts, IT Infrastructure

Business Process Operations

  • Explore how CHS can monitor it's business processes with Solution Manager.  See example Business Process mointoring templates from SAP for Sales Order Processing.  Hear about how we can monitor interfaces.
  • Who should attend:
    • PMO, Change Mgmt, Training, Business Process Improvement, IT Appliction & Business Analysts, IT Infrastructure

Custom Code Management

  • Demonstrate Solution Manager's capability to find custom code, analyze its usage and then assist in removing custom code from your landscape.
  • Who should attend:
    • PMO, Change Mgmt, Training, Business Process Improvement, IT Appliction & Business Analysts

System Recommendations

  • See how we can use Solution Manager to analyze a system and the available SAP Notes from SAP Service Marketplace to decide which SAP Notes are relevant to implement.
  • Who should attend:
    • IT Application & Business Analysts, IT Infrastructure

Change Analysis

  • Demonstrate how Solution Manager collects system data to determine what changed in a system landscape.  What transport was imported?  What parameter changes we made?  Answer these questions with a tool in Solution Manager
  • Who should attend:
    • IT Application & Business Analysts, IT Infrastructure

Open Q & A

  • Deeper dive into any technical topic

Solution Documentation & Implementation

  • Explore Solution Documentation Assistant, Live demo Solution Documentation Assistant, Creating a project with Business Processes
  • Who should attend:
    • PMO, Change Mgmt, Training, Business Process Improvement, IT Application & Business Analysts, IT Infrastructure

Reverse Business Process Documentation

  • Discover how we can leverage Solution Manager Solution Documentation Assistant to analyze how our Production systems are being utilized and then build a business process repository based on actual user transaction execution.
  • Who should attend:
    • PMO, Change Mgmt, Training, Business Process Improvement, IT Application & Business Analysts, IT Infrastructure

Test Management

  • Explain Test Management Features Functions, Integration with HP QC, Test Automation, Business Process Change Analyzer, Discuss how CHS plans to run testing
  • Who should attend:
    • PMO, Change Mgmt, Training, Business Process Improvement, IT Appliction & Business Analysts, IT Infrastructure

Incident Management

  • Discuss ITSM & ITIL alignment, Incident Mgmt at CHS today, Live demo ITSM by role: Self Service Requestor &   Resolver, ntegration with other Solution Manager components
  • Who should attend:
    • PMO, Change Mgmt,  IT Infrastructure, and Help Desk Mgmt

Change Management

  • See how CHARM can help manage SAP and non-SAP changes.  Understand how this ITIL certified tool can improve and streamline change management with workflow, email notifications, and automated transport control.
  • Who should attend:
    • PMO, Change Mgmt, Training, Business Process Improvement, IT Appliction & Business Analysts, IT Infrastructure

Open Q & A

  • Deeper dives into any functional topic
  • Who should attend:
    • PMO, Change Mgmt, Training, Business Process Improvement, IT Appliction & Business Analysts, IT Infrastructure

 
     
Prerequisite: 
 
   
     
Duration: 
2 Days  
     
     

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