This three-day instructor-led course provides IT Professionals who work in enterprise organizations with the knowledge and skills to install, deploy, configure, secure, maintain, and troubleshoot Windows Vista. This advanced course is aimed at enterprise desktop support technicians who want to gain an in-depth knowledge of Windows Vista.
This audience includes experienced IT professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must combine technical expertise, problem solving and decision-making skills, and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.
Students will have used Windows XP SP2 and may have experience with Windows server operating systems.
At Course Completion
After completing this course, students will be able to:
- Install Windows Vista.
- Troubleshoot the startup process.
- Configure hardware and devices for Windows Vista-based computers.
- Configure networking for Windows Vista-based computers.
- Secure Windows Vista-based computers.
- Maintain and optimize Windows Vista-based computers.
- Be familiar with PC hardware and devices. For example, be able to look into the device manager and look for unsupported devices.
- Have fundamental knowledge of TCP/IP.
- Have fundamental knowledge of Windows and Active Directory directory service. For example, domain user accounts, domain versus local user accounts, user profiles, and group membership.
- Be able to map network file shares. For example, be familiar with Universal Naming Convention paths and mapping local resources to servers and shares.
- Have experience of installing applications.
- Have experience of working from a command prompt. For example, authoring and editing batch files.
- Have experience of configuring basic input/output system options.
- Be familiar with reviewing support logs. Know that there is a chronology, sequential order, and severity.
- Have experience of supporting previous versions of the Windows operating system.
- Be familiar with an IT helpdesk ticketing system.
- Have experience of researching online and local knowledge bases. Basic knowledge of the fundamentals of applications. For example, client/server applications (how clients communicate with the server).
- In addition, it is recommended, but not required, that students have completed:
- 5105B: Deploying Windows Vista Business Desktops.
- Important: This learning product will be most useful to people who intend to use their new skills and knowledge in their job immediately after training.