KT-8032 Business Process Management Training - Minneapolis, Minnesota IT MN Technical Financial New York, NY
Knowledge Transfer Microsoft Certified Silver Training Partner CPLS
Knowledge Transfer is a Microsoft Certified Silver Learning Partner
Oracle University


Microsoft Certified Training Partner CTEC
Search for a Course Topic:
Public Courses
Corporate Services & Training



 Course Search
Course #

 Training Delivery
Training Delivery
Custom Curriculum
Course List
 Main Menu
View Courses
Site Index

Business Process Management


Gain the critical knowledge and skills to model, automate, manage, and optimize your business processes to increase productivity and meet essential compliance and customer service needs.

This is a hands-on workshop course delivered in a classroom setting.

Learn how to:

  • Define, document and improve your critical business processes
  • Recognize the benefits of properly analyzing and defining your business processes; understand the risks involved with not doing so
  • Apply real-world examples that specifically address the successful approaches for analyzing business problems and processes
  • Know the difference between various models such as business, process, data, object and workflow
  • Utilize customer-focused process improvement techniques that will deliver exactly what is needed
  • Streamline business processes as you identify and eliminate non-value-added tasks
  • Design workflow and process models to ensure clarity and meet customer expectations
  • Apply problem solving and root-cause analysis techniques that are simple, easy to understand, yet extremely effective
  • Add many useful tips and techniques to your business analyst "toolbox" including essential skills for analyzing, designing, measuring and verifying your business processes

20 Immediate Benefits of Attending this Course:

  • 1.Gain knowledge on the analysis of a business from the cross functional perspective of a business process
  • 2.Identify and document the business processes and the current implementation
  • 3.Apply the technique of process decomposition to partition a business process to the level needed
  • 4.Acquire the knowledge and skills needed to synchronize and integrate the different views provided by the different modeling techniques
  • 5.Gain the needed knowledge and skills to identify and describe business events
  • 6.Apply the information gathered in the fact gathering process in creating the different models, and to utilize the knowledge gathered in creating and analyzing these models
  • 7.Acquire knowledge and skills of the techniques and approach to drive business requirements anchored on the needs of the customer
  • 8.Determine the breadth and depth of the analysis needed to reach the level of accuracy needed analyze the performance of the business
  • 9.Follow the approach to assess and select business process performance measures and performance targets
  • 10.Learn the process modeling and analysis framework based on examining the three key aspects in business performance
  • 11.Gain the required level of competencies to follow the basic steps in improving process performance
  • 12.Acquire the knowledge to establish the impact of value opportunities on the business and determine the risks and costs
  • 13.Acquire the knowledge of the approach and techniques to create a future state vision
  • 14.Acquire the knowledge of skills to design the future state process model
  • 15.Apply the approach and techniques to specify the future state processes as the framework for design of the solution that includes technology and people
  • 16.Provide an efficient framework for specifying the behavior of the future state solution
  • 17.Gain knowledge of the approach to follow in determining design of new roles or changes to existing roles
  • 18.Gain knowledge of the approach to determine the scope of the organizational changes and the formulation of a business change program
  • 19.Apply the approach and techniques needed to define the needs for information in the future state
  • 20.Follow the modeling and analysis framework for defining data requirements based on the processing needs of the business processes

Learn the skills and knowledge to apply proven techniques in building a process model

The process modeling course provides the participants the opportunity to learn the skills and knowledge essential for applying the most effective techniques in modeling a business for analysis of the current state and for the design of the future state. The application of the techniques will be presented as part of an overall framework identifying key deliverables and the major steps from modeling and analyzing the current state to the design of the future state.

The measure of performance of the program is for the participants to reach the level of proficiency needed to apply the techniques and analytical framework in their work assignments.

The learning environment

In addition to the lecture and discussion of class specific topics the group exercises are designed to apply the techniques in creating the required work products from an examination of a realistic business scenario. The exercises are designed to provide the participants the opportunity to evaluate and work with a number of situations designed to represent actual conditions found in a real business. As part of the learning process the participants will be asked to share their answers and the assumptions made in creating the required work products. The review of the group activities will be led by facilitators experienced in modeling and analyzing a business.

In-Class Workshops and Group Exercises:

The participants will be assigned a number of individual practices to reinforce the application of individual techniques. In addition a number of group activities will be assigned for the participants to apply a number of the individual techniques and create specific deliverables.

1. Create major process model and assess their performance

The participants will be provided with information on the business to create a major process model and conduct an assessment of the performance. Work products include the determination of process criticality and the selection of measures and performance targets. The following work products are required:

  • Major process model and description of properties
  • Map of the business process to the organization
  • Documentation of business events
  • Alignment of major processes to strategy
  • Selection of major process measures and targets
  • Assessment of major process performance

2. Decompose and describe the selected major process

Additional information will be provided on the internal workings of a major process to create a current state model of the processing logic excluding technology and organizational enablers. Participants will be expected to build the model in several layers of details from an examination of the available information. The exercise requires the creation of the following work products:

  • Process decomposition of the selected major process
  • Description of business process logic
  • Map of the sub processes to the organization
  • Additional modeling of business events
  • Documentation of elementary processes

3. Model current state implementation of selected sub process

Additional information will be provided on the method of implementation of the selected major process for the participants to create the following work products:

  • Map logical model to work flow model
  • Creation of work flow model
  • Description of roles

4. Detailed analysis of current state performance

This exercise will ask the participants to conduct a detailed analysis of problems and the identification of the root causes. Assignment will include the analysis of essential or logical process and also of the performance of the technology and organizational enablers. The following results are required:

  • Selection of sub process measures and performance targets
  • Documentation of performance gaps
  • List of root causes

5. Design the future state

From the analysis of the current the participants will select a number of value opportunities and create a value proposition. In addition, the assignment includes the design of a future state process model. The work products include:

  • Selection of value opportunities and value drivers
  • High level future state process design
  • Detailed future state process model design

This class is invaluable for:

  • Project Managers
  • Operations Research Analysts
  • Business Process Owners and Managers
  • Business and System Analysts, Strategic Planners
  • Process Improvement Specialists, TQM, and Six Sigma Team Members
  • Consultants & Analysts
  • HR Professionals dealing with the introduction of new skills and processes
  • Requirements Definition Specialists
  • Business Process and Quality Improvement Champions
  • Executives, Senior Management Directors
  • Operations & Accounting Professionals

Click here to view the Course Outline


2 Days  

View Printer Friendly Page


To Inquire About Future Classes

Request a class date

if one is not scheduled.