KT-4034 Overview of the SAP CRM Solution Training - Minneapolis, Minnesota IT MN Technical Financial New York, NY
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Overview of the SAP CRM Solution


Description: 

Goals

  • Analyze SAP CRM processes and functions in the marketing, sales and service area and the various interaction channels.
  • Evaluate integration aspects between SAP CRM and other components

Audience

  • SAP ERP as well as non-SAP Customers and decision makers considering an implementation of SAP CRM.
  • Customers, consultants, project managers and key users who need to get a comprehensive and integrative overview of the key capabilities and processes of the SAP CRM solution

 

 
Click here to view the Course Outline
     
Prerequisite: 

Essential

  • None

Recommended

  • Basic Knowledge of CRM processes in general
  • Knowledge of SAP ERP, in particular in the Sales and Service Environment
 
   
     
Duration: 
3 Days  
     
     

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