KT-5021 Support Center- Citrix Training Training - Minneapolis, Minnesota IT MN Technical Financial New York, NY
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Support Center- Citrix Training


This course targets the first level support team , designed to walk through the support staff on the most common methods used to troubleshoot Citrix MetaFrame XP.

Overview of Citrix

  • Terminology
  • User Environment
  • Walkthrough and Common Methods of Troubleshooting
  • Citrix ICA Client Software
  • Troubleshooting Steps  Connection and Printing
  • Citrix Management Console
  • Solving Higher-Level Citrix Issues
  • Appendix:  Reference Material
  • Questions and Answers


At the end of this course, the student will be able to:

  • Explain the basic elements of the application server computing model
  • Respond correctly when quizzed on terminology
  • Distinguish a Published Desktop from a Published Application
  • Distinguish a local drive from a remapped server drive within a session
  • Name the elements of the Citrix network and explain their relationship:
  • the MetaFrame server, the NFuse/Web interface server, the Citrix Secure Gateway and the ICA client
  • Install and uninstall the ICA client correctly and completely
  • Distinguish between a correctly and incorrectly configured ICA file
  • Verbally walk through troubleshooting a Citrix-related problem with an application
  • Verbally walk through troubleshooting a Citrix-related problem with a printer
  • Install the Citrix Management Console correctly
  • Locate relevant tools in the Citrix Management Console
  • Document a problem to pass to the Citrix Administrator
  • Use relevant tools to investigate and solve a problem

Click here to view the Course Outline

This course was designed for the support staff new to Citrix.  Knowledge Transfer can customize this course for more advance support staff.  We invite you to call us and let us help you or your corporation find the right training solution.


1 Day  

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