KT-AUCCE2 AUCCE2 v10.0 - Administering Cisco Unified Contact Center Enterprise, Part 2 Training - Minneapolis, Minnesota IT MN Technical Financial New York, NY
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AUCCE2 v10.0 - Administering Cisco Unified Contact Center Enterprise, Part 2


Description: 

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) is a 5 day instructor-led course for system engineers and customers who will be involved with "Day 2" support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The AUCCE1 course or equivalent prior experience is a prerequisite for attending this course.

Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Implement business rules as they apply to scripting and routing in Unified CM.
  • Install a basic CCE VXML Solution
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.

Who Should Attend

The primary audience for this course is as follows:

  • Cisco Unified Communications system channel partners and resellers.
  • Day 2 support personnel responsible for advanced administration and support of the UCCE environment.

 
Click here to view the Course Outline
     
Prerequisite: 

The knowledge and skills that a learner must have before attending this course are as follows:

  • Attendance in AUCCE Part 1 (AUCCE1) or equivalent real world experience is a requirement to attend this course.
  • Working knowledge of Unified Communications Manager and Voice Gateways would be very helpful.
 
   
     
Duration: 
5 Days  
     
     

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Course Schedule
  Start Date  City  Price  
 9/11/2017
 $4195
 10/9/2017
 $4195
 11/6/2017
 $4195
 12/4/2017
 $4195

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