KT-DUCCCVP DUCC-CVP v8.0 - Deploying Unified Contact Center Enterprise v8.0 with CVP Training - Minneapolis, Minnesota IT MN Technical Financial New York, NY
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DUCC-CVP v8.0 - Deploying Unified Contact Center Enterprise v8.0 with CVP


Description: 

Deploying Unified Contact Center Enterprise v8.0 with CVP (DUCC-CVP v8.0) is an instructor-led course for system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise v8.0 (CCE) product using Cisco Unified CVP. This course will give you an understanding of the Unified CCE v8.0 deployment capabilities, processes, fault tolerance, installation, and performing basic troubleshooting. We will accomplish this by installing the Unified CCE v8.0 software and introducing Unified CCE v8.0 troubleshooting tools.

Objectives:

Upon completing this course, the learner will be able to meet these overall objectives:

  • Demonstrate an overall understanding of the Cisco Unified CCE v8.0 system, processes, and its environment
  • Install and configure a Cisco Unified CCE v8.0 system
  • Create routing options using an external SQL database and an Application Gateway
  • Install and configure Cisco Outbound Option
  • Install and utilize Cisco Support Tools, Cisco Analysis Manager, and Cisco Unified Intelligence Center

Who Should Attend:

The primary audience for this course is as follows:

  • Cisco Unified Communications system channel partners and resellers
  • System engineers

The secondary audience for this course is as follows:

  • Customers who will be configuring and maintaining the Cisco Unified Contact Center Enterprise products

 
Click here to view the Course Outline
     
Prerequisite: 

The knowledge and skills that a learner must have before attending this course are as follows:

  • Attended the following class: Cisco Unified Contact Center Enterprise Administration (AUCCE) v1.0
  • Have a strong knowledge of Microsoft Windows Server 2003 and Active Directory
 
   
     
Duration: 
5 Days  
     
     

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  • Learning Credits:  37