KT-ITIL ITIL Foundations Training - Minneapolis, Minnesota IT MN Technical Financial New York, NY
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ITIL Foundations


We offer several different options for this course.  Please also see KT-2828, KT-2833 and XIL100 for our other courses.

ITIL® (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management in the world. ITIL® provides a cohesive set of best practice, drawn from the public and private sectors internationally.

The ITIL® Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL®. This course covers the latest version of core ITIL® best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL® 2011 edition. ITIL® is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.

Upon completion of the ITIL® Foundations course, students will have foundational knowledge of the functions, roles, and processes that span the service lifecycle. Students will be able to correctly:

  • Articulate key concepts
  • Use common terminology
  • Describe overall goals, benefits, activities, and success factors
  • Define concepts in Service Strategy, Service Design, Service Transition, Service operation, and Continual Service Improvement
  • Recommend metrics
  • Discuss the basic cross-functional dependencies for each

About the Course:

  • Students will receive at least 18 hours of in class instruction and study.
  • The maximum number of candidates per class is 25.

About the Examination:

  • The exam is closed book with forty (40) multiple choice questions.
  • The pass score is 65% (26 out of 40 questions).
  • The exam lasts 60 minutes.
  • The exam can be taken in two formats: Paper based or Online.


  • Upon successfully achieving the ITIL® 2011 edition Foundation certificate, the student will be recognized with 2 credits in the ITIL® qualification scheme.

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About the examination:

  • The exam is a closed book 40 question, multiple choice exam.  The passing rate is 65% (26 out of 40).  The exam lasts 60 minutes.
  • The v3 Foundations certificate is required for entry into future v3 Intermediate courses.
  • The exam is included in the class price