KT-XIL210 ITIL Service Lifecycle: Service Design Training - Minneapolis, Minnesota IT MN Technical Financial New York, NY
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ITIL Service Lifecycle: Service Design


Description: 

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service design stage of the service lifecycle. You will cover management and control of the activities and techniques within the service design stage, not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practices, and it positions you to successfully complete the associated exam.

What You'll Learn

  • Service management as a practice and service design principles, purpose, and objective
  • How all service design processes interact with other service lifecycle processes
  • The sub-processes, activities, methods, and functions used in each of the service design processes
  • Roles and responsibilities within service design and the activities and functions to achieve
  • operational excellence
  • How to measure service design performance
  • Technology and implementation requirements in support of service design
  • Challenges, key performance indicators (KPIs), critical success factors (CSFs), and risks related with service design

Who Needs to Attend

  • IT operations, technical, or IT management personnel requiring more information about ITIL best practices
  • Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT

 
Click here to view the Course Outline
     
Prerequisite: 
  • ITIL Foundation Certification (v3 or newer) required
  • Two years of relevant work experience
  • To prepare for the end-of-class exam, we recommend that you review the ITIL 2011 publication Service Design (2011 Edition, ISBN 9780113313051) and complete at least 21 hours of personal study
 
   
     
Duration: 
3 Days  
     
     

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Course Schedule
  Start Date  City  Price  
 7/25/2017
 $2495
 8/14/2017
 $2695
 9/6/2017
 $2695
 9/25/2017
 $2695
 10/10/2017
 $2295

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Comments on the Course

  • This course is worth: 21 PDU's