KT-10965 IT Service Management with System Center Service Manager - Course 10965 Training - Minneapolis, Minnesota IT MN Technical Financial New York, NY
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IT Service Management with System Center Service Manager - Course 10965


Description: 

About this Course

This five day course will provide students with the key knowledge required to deploy and configure System Center 2012 R2 Service Manager.  Using hands-on labs, students will learn the following:
  • Where Service Manager sits within the System Center 2012 R2 product.
  • What business and technical needs Service Manager is designed to meet
  • How Service Manager aligns itself to ITIL and MOF.
  • How to architect and implement a System Center 2012 R2 Service Manager deployment.
  • How to upgrade an existing Service Manager 2010 environment to System Center 2012.
  • How to customize System Center 2012 R2 Service Manager to be in line with corporate standards.
  • How to configure Incident and Problem Management.
  • How to configure Activity, Change and Release Management.
  • How to configure Service Requests.
  • How to configure Service Level Management.
  • How to customize the Self-Service Portal.
  • How to configure Reporting and Analysis.
  • How to troubleshoot Service Manager and perform disaster recovery.
  • How to create customized Service Manager forms.

Audience Profile

This course is intended for cloud and datacenter administrators who are new to System Center 2012 R2 Service Manager and are responsible for deploying, configuring and operating it in their cloud or datacenter. This course is also intended for Cloud and datacenter administrators who are already familiar with Service Manager and want to upgrade their skills to include the new features found in System Center 2012 R2 Service Manager.

At Course Completion

After completing this course, students will be able to:
  • Describe Service Manager 2012 R2.
  • Install Service Manager 2012 R2.
  • Describe Service Manager usage cases.
  • Configure base settings in Service Manager 2012 R2.
  • Configure Incident and Problem Management.
  • Configure Activity, Change, and Release Management.
  • Configure and Manage Service Requests.
  • Automate business processes with Service Manager and Orchestrator.
  • Configure Service Level Management.
  • Customize The Self-Service Portal.
  • Use Reports and Analyze Data in Service Manager.
  • Perform advanced troubleshooting and disaster recovery in Service Manager.
  • Customize Service Manager Forms.

 
Click here to view the Course Outline
     
Prerequisite: 

Before attending this course, students must have:

  • Working knowledge of Windows Server 2008 R2 and Windows Server 2012.
  • Working knowledge of SQL Server 2008 R2 and SQL Server 2012.
  • An understanding of the IT management processes that are included with ITIL and MOF.
 
   
     
Duration: 
5 Days  
     
     

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Course Schedule
  Start Date  City  Price  
 8/7/2017
 $2295
 9/11/2017
 $2295
 9/11/2017
 $2295
 10/16/2017
 $2295
 7/5/2018
 $895

To Inquire About Future Classes

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Comments on the Course

Now Available in MOC On-Demand

As a Microsoft Certified Managed Partner, KTCS is excited to be among the first to offer this new learning product and delivery option. Enroll in our Self Paced option above to being your MOC On-Demand Training.

What is MOC On-Demand Training?

MOC On-Demand is an IT training solution designed around your schedule, budget, and learning needs. With MOC On-Demand, you can grow your knowledge and understanding of technical subjects and Microsoft technologies at a time and place that is convenient for you. MOC On-Demand combines high-quality video, reading, live hands-on labs and knowledge checks in a self-paced format to help you build skills on Microsoft technologies as your schedule allows—all at once or five minutes at a time. The modular, self-directed course structure adapts to your learning needs and learning style.

Want more information? Call us 8664446548