The role of the Relationships Manager is, as the name implies, concerned with building and maintaining relationships. The Relationship Mangers responsibility is to support the Business Unit and their IT management team with their interactions with IT Services.
This course focuses on the people skills within the topic of Relationship Management.
Applications of Skills
Building trust and cooperation
Presenting IDS capabilities and service packages and specific solutions
Overcoming client objections
Educating the client
Managing client expectation
Giving and receiving feedback
Listening for client needs
Probing for facts and feelings
Asserting your ideas and viewpoints
Reading body language
Utilizing your own body language
Communicating in writing
The methodology will be a mixture of short, high impact group training, group coaching focused on specific clients and 1:1 coaching to build relevant relationship skills.