REM-104 BMC Remedy IT Service Management 8.0: Administering - Part 2 Training - Minneapolis, Minnesota IT MN Technical Financial New York, NY
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BMC Remedy IT Service Management 8.0: Administering - Part 2


Description: 

This course provides BMC Remedy IT Service Management 8.0 application administrators with the concepts and hands-on experience to incorporate best practices when administering the BMC Remedy IT Service Management 8.0 applications, specifically BMC Remedy Service Desk (Incident Management and Problem Management), BMC Remedy Change Management (including the Release Management module), BMC Remedy Asset Management, and related subsystems and modules. Using a workshop environment, group discussions, and scenario-based guided lab exercises, participants analyze, determine, and perform the necessary steps to administer BMC Remedy IT Service Management 8.0 applications to support the corresponding business processes. IMPORTANT: Included in this course is the examination for BMC Accredited Administrator: BMC Remedy IT Service Management 8.0 accreditation. Taking the exam and pursuing accreditation is optional, however all students enrolled in the BMC Remedy IT Service Management 8.0: Administering  Part 2 course automatically are enrolled in the exam. Following the completion of the BMC Remedy IT Service Management 8.0: Administering  Part 2 course, you will have three weeks to take the BMC Accredited Administrator accreditation examination online. You can take the exam twice within this period. Those who pass will receive the title of BMC Accredited Administrator: BMC Remedy IT Service Management 8.0. Those who do not take the exam within this timeframe, or do not pass after two attempts within this timeframe, will not be granted a retake

 
     
Prerequisite: 
  • Registration for: BMC Remedy AR System 8.0: Foundation - Part 1 (ODL)
  • Registration for: BMC Remedy Change Management 8.0: Using (WBT)
  • Registration for: BMC Remedy Asset Management 8.0: Using (WBT)
  • Registration for: BMC Remedy IT Service Management 8.0: Administering  Part 1 (WBT)
  • Registration for: BMC Remedy Service Desk 8.0: Using (WBT)

 

 
   
     
Duration: 
5 Days  
     
     

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Available as a Private Class