REM-110 BMC Remedy Knowledge Management 8.x: Administering Training - Minneapolis, Minnesota IT MN Technical Financial New York, NY
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BMC Remedy Knowledge Management 8.x: Administering


Description: 

Course Overview

This course combines classroom instruction with laboratory exercises to guide students through the administration of BMC Remedy Knowledge Management. Students will gain a complete understanding of configuration options, foundation data, the application permission model, and troubleshooting techniques.

This course gives students the ability to walk through a pre-configured application to experience BMC Remedy Knowledge Management from the user perspective. This hands-on opportunity includes experiencing the lifecycle of an article, creating users, creating foundation data, creating visibility groups, converting knowledge sources from other tools, and troubleshooting common user issues.

Course Objectives

  • Describe new features of BMC Remedy Knowledge Management
  • Understand how to use the Knowledge Management Console
    • Search and view articles
    • Assign visibility groups
    • Create and modify knowledge sources
    • Utilize the Article Conversion tool
    • Run reports
  • Understand full text search logic
  • Convert data from outside sources and other versions of BMC Remedy Knowledge Management
  • Implement an approval process
  • Manage user notifications
  • Configure status transitions
  • Troubleshoot common user issues

Target Audience:

  • Remedy Administrators
  • Knowledge Administrators
  • Knowledge Article Authors

 
Click here to view the Course Outline
     
Prerequisite: 
  • BMC Remedy Knowledge Management 8.x: Using (WBT)
 
   
     
Duration: 
2 Days  
     
     

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