The purpose of this course is to address the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows® XP Professional in a variety of stand-alone and network operating system environments. It provides in-depth, hands-on training for Information Technology (IT) professionals responsible for the planning, implementation, management, and support of Windows XP Professional.
The target audience consists of IT support professionals who:
- Are new to the Windows XP Professional product.
- Provide Helpdesk support for Windows XP Professional desktops.
- Provide support for the Microsoft Windows NT version 4.0 or Windows 2000 Server family of products, or support for a Microsoft Windows XP solution environment.
At Course Completion
- At the end of the course, students will be able to:
- Plan and install Windows XP Professional.
- Automate an installation of Windows XP Professional.
- Configure and manage hardware on a computer running Windows XP Professional.
- Manage disks.
- Configure and manage file systems.
- Troubleshoot the boot process and other system issues.
- Configure and support Transmission Control Protocol/Internet Protocol (TCP/IP).
- Configure the desktop environment, and use profiles to control desktop customization.
- Configure security, privacy, and connection settings for Internet Explorer.
- Configure Windows XP Professional to operate on Microsoft networks.
- Support remote users.
- Configure Windows XP Professional for mobile computing.
- Monitor resources and performance.