KT-2828 ITIL Foundation Training - Minneapolis, Minnesota IT MN Technical Financial New York, NY
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ITIL Foundation


Description: 

ITIL® (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management in the world. ITIL® provides a cohesive set of best practice, drawn from the public and private sectors internationally.

The ITIL® Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL®. This course covers the latest version of core ITIL® best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL® 2011 edition. ITIL® is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.

Upon completion of the ITIL® Foundation course, students will have “foundational” knowledge of the functions, roles, and processes that span the service lifecycle. Students will be able to correctly:

  • Articulate key concepts
  • Use common terminology
  • Describe overall goals, benefits, activities, and success factors
  • Define concepts in Service Strategy, Service Design, Service Transition, Service operation, and Continual Service Improvement
  • Recommend metrics
  • Discuss the basic cross-functional dependencies for each

Target Audience:

IT Professionals, IT Support Staff, Application, Project and Business Managers, Any member of an IT team involved in the delivery of IT Services.

Course Student Material:

Students will receive an ITIL® Foundation classroom workbook containing all of the presentation materials, course notes, case study, exam syllabi, and sample exams.

 
Click here to view the Course Outline
     
Prerequisite: 

There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.

 
   
     
Duration: 
3 Days  
     
     

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Course Schedule
  Start Date  City  Price  
 6/21/2017
 $1445
 7/19/2017
 $1445
 8/16/2017
 $1445

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Comments on the Course

Outlines may vary slightly depending on the date of class