KT-CUICAU CUICAU v1.1 - Cisco Unified Intelligence Center for Advanced Users Training - Minneapolis, Minnesota IT MN Technical Financial New York, NY
Knowledge Transfer Microsoft Certified Silver Training Partner CPLS
Knowledge Transfer is a Microsoft Certified Silver Learning Partner
Oracle University

 

Microsoft Certified Training Partner CTEC
Search for a Course Topic:
Public Courses
Corporate Services & Training
 

 

 



 Course Search
Keyword
Course #
State

 Training Delivery
 
Training Delivery
Custom Curriculum
Course List
Certifications
 
 Main Menu
 
Home
View Courses
Site Index
 
 


CUICAU v1.1 - Cisco Unified Intelligence Center for Advanced Users


Description: 

The Cisco Unified Intelligence Center for Advanced Users v1.1 (CUICAU v1.1) course is a four-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to simplify the task of creating and modifying reports. It also can manage disparate data sources and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

NOTE: If you are intending to take CUICAU, you do not need to take CUICEU, as CUICAU includes the content from CUICEU.

To participate in the hands-on labs in this class, you need to bring a laptop computer with the following:

  • We recommend using at least a Pentium 4 or better and 1 GB of RAM or more.
  • We recommend running Windows XP Professional SP3 or greater (Vista & Windows 7/8).
    Mac & Linux machines are also supported.
  • All PCs require Internet Explorer 7 or greater, Mozilla FireFox, or Google Chrome.
    Note: When testing connectivity, Mozilla & Chrome may not be able to fully complete the tests as intended.
  • All students should have administrator rights to their PCs.
    If you do not have administrator rights to your PC, you at least need permissions to download, install, and run Active-X controls in Internet Explorer or Cisco Any Connect Client.
  • If you are participating in a WebEx event, you should have internet access served by at least a 512K link, a full T1 Connection is recommended.
  • All PCs require the latest Java Runtime Environment, which can be downloaded from www.java.com.

Note: The courseware and lab guide for this course will be provided in a digital format. You can choose to install it onto a Windows PC, Mac, Apple iPad or Android tablet.

Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Provide a comprehensive overview of Cisco Unified Intelligence Center
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
  • Provide a detailed description and labs of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e. creating thresholds, show/hide columns, charts and more)
  • Provide a detailed description and labs of how to create custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) as well as new data sources.
  • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution

Who Should Attend

The primary audiences for the course are as follows:

  • Cisco technical customers (IT, telephony members, etc.)
  • Cisco technology partners
  • Cisco employees

 
Click here to view the Course Outline
     
Prerequisite: 

The knowledge and skills that a learner should have before attending this course are as follows:

  • A working knowledge of Cisco Unified Contact Center Enterprise is desirable.
  • A working knowledge of contact center operations is desirable.
 
   
     
Duration: 
4 Days  
     
     

View Printer Friendly Page

 

Course Schedule
  Start Date  City  Price  
 7/17/2017
 $3295
 9/5/2017
 $3295

To Inquire About Future Classes

Request a class date

if one is not scheduled.