KT-RCV ITIL Service Capability: Release, Control, and Validation Training - Minneapolis, Minnesota IT MN Technical Financial New York, NY
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ITIL Service Capability: Release, Control, and Validation


This course will immerse you in the practical aspects of the ITIL service lifecycle and processes associated with the release, control, and validation (RCV) of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course uses an engaging case study-based approach, allowing you to learn the core disciplines of ITIL best practices and to be positioned to successfully complete the associated exam.

The main process focus areas of this course include:

  • Service asset and configuration management (SACM)
  • Change management
  • Change evaluation
  • Release and deployment management
  • Service validation and testing
  • Request fulfillment
  • Knowledge management

What You'll Learn

  • Importance of Service Management as a practice concept and Service Transition principals, purpose, and objective
  • Importance of ITIL Release, Control, and Validation while providing service
  • How all processes in ITIL Release, Control, and Validation interact with other Service Lifecycle Processes
  • Processes, activities, methods, and functions used in each of the ITIL Release, Control, and Validation processes
  • How to use the ITIL Release, Control, and Validation processes, activities, and functions to achieve operational excellence
  • Measure ITIL Release, Control, and Validation
  • Importance of IT Security and its contributions to ITIL Release, Control, and Validation
  • Technology and implementation considerations surrounding ITIL Release, Control, and Validation
  • Challenges, critical success factors, and risks associated with ITIL Release, Control and Validation

Who Needs to Attend

  • IT operations, technical, or IT management personnel requiring more information about ITIL best practices
  • Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT

Click here to view the Course Outline
  • ITIL Foundation Certification (v3 or newer) required
  • Two to four years of relevant work experience
  • To prepare for the end-of-class exam, it is recommended that you review the 2011 editions of the ITIL publications Service Operation (ISBN 9780113313075) and Service Transition (ISBN 9780113313068) and complete at least 12 hours of personal study
5 Days  

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