Design Thinking Fundamentals

Course Overview

Overview of Design Thinking

• What is Design Thinking?
• Relationship to Lean or Agile Processes
• Innovative Design Thinking Spaces
• Virtual Whiteboards
• When is Design Thinking Useful?
• Four Skills of Good Design Thinking Leaders
• The Design Thinking Mindset
• The Design Thinking Process

Empathize

• The Importance of Empathy
• Identify Stakeholders
• Interview Preparation
• Stakeholder Interviews
• Biggest Challenges of Interviews
• Field Studies
• Pros and Cons of Field Studies
• Forms of Data Collection
• Unpacking the Empathy
  • Story Share-and-Capture
  • Empathy Map

Define

• Conceptualizing and Defining
• Synthesis
• Point of View
• How / Why Laddering
• Experience / Journey Mapping
• The Sweet Spot for Innovation
• 2 x 2 Matrix
• The Role of Ambiguity in Design Thinking
• The Problem / Mission Statement

Ideate

• What is Ideation?
• Managing Creative Flow
• Stoke Activities
• Facilitate a Brainstorm
• Yes, And! Brainstorm
• Brainstorm Selection
• "How Might We" Questions

Prototype

• Prototyping
• Identify a Variable
• Paper Prototyping
• Wireframes
  • What is a wireframe?
  • Low-Fidelity Wireframes
  • High-Fidelity Wireframes

Test

• Testing
• Testing with Users
• Select Users for the Testing
• Find an Environment
• Choose a Facilitation Style
• Choose a Facilitator
• Choose Observers
• Feedback Capture Matrix
• Common Metrics