Conflict Management and Resolution Essentials

Description

Workplace conflict can lead to damaged relationships and poor productivity, but there are constructive ways for responding to conflict and preventing it from becoming destructive. Through realistic work scenarios provided in this conflict management and resolution training, this course provides the skills to identify emotional triggers that create conflict, apply proactive response techniques, and build an environment of cooperation.

Objectives

• Recognize filters, lenses, and mistaken assumptions
• Cope with challenging personalities
• Open the door to resolving conflict without set expectations
• Mediate conflict between coworkers