This is a 4-day ILT course that is designed to provide you with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.
Course Objectives
Audience
The primary audience for this course is Enterprise Desktop Support Technicians (EDSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations.
1 - MODULE 1: INTRODUCING WINDOWS 11
2 - MODULE 2: ADMINISTERING WINDOWS 11 REMOTELY
3 - MODULE 3: TROUBLESHOOTING STARTUP AND PERFORMING SYSTEM RECOVERY
4 - MODULE 4: TROUBLESHOOTING DEVICES AND DEVICE DRIVERS
5 - MODULE 5: CONFIGURING AND TROUBLESHOOTING NETWORK CONNECTIVITY
6 - MODULE 6: TROUBLESHOOTING GROUP POLICY
7 - MODULE 7: CONFIGURING AND TROUBLESHOOTING SECURITY SETTINGS
8 - MODULE 8: CONFIGURING AND TROUBLESHOOTING USER STATE
9 - MODULE 9: CONFIGURING AND TROUBLESHOOTING RESOURCE ACCESS
10 - MODULE 10: TROUBLESHOOTING APPLICATIONS
11 - MODULE 11: MAINTAINING WINDOWS 11
Actual course outline may vary depending on offering center