Administrating Cisco Unified Communications Manager (ACUCM) v12.x is a 4-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. The course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version v12.x.
The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.
This course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is preconfigured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor’s pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment.
Objectives:
Who Should Attend
Module 1: Introduction to IP Telephony
1. Lesson: Exploring IP Telephony
2. Lesson: Describing Deployment Models
3. Lesson: Understanding Advanced Multisite Features
Module 2: Defining the Basic Configuration
1. Lesson: Logging In to Cisco Unified Communications Manager
2. Lesson: Examining Basic Server Configuration
3. Lesson: Describing Multilevel Administration
4. Lesson: Configuring DRS Backup and Restore Procedures
Module 3: User Administration
1. Lesson: Understanding User Configuration
2. Lesson: Using the User Web Pages
Module 4: Exploring Phone Registration and Cisco Unified IP Phones
1. Lesson: Configuring System Parameters
2. Lesson: Supporting Cisco Unified IP Phones
3. Lesson: Exploring Phone Registration and IP Phone Communications
4. Lesson: Utilizing the Bulk Administration Tool (BAT)
Module 5: Basic Route Plan Configuration
1. Lesson: Implementing Dial Plan Connectivity
2. Lesson: Creating Route Plans
Module 6: Route Filters and Digit Manipulation
1. Lesson: Configuring Translation Patterns and Route Filters
2. Lesson: Implementing Digit Manipulation
Module 7: Class of Control
1. Lesson: Defining Class of Control
2. Lesson: Using Class of Control Features
Module 8: Understanding Media Resources
1. Lesson: Defining Media Resources
2. Lesson: Exploring Media Resource Management
Module 9: Features and Services
1. Lesson: Describing Basic Features
2. Lesson: Exploring Hunt Groups
3. Lesson: Describing Phone Services
Hands On Labs
Course Comments
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Upcoming Classes
January 27, 2025
February 24, 2025
March 17, 2025