Dynamics 365 Customer Insights - Data specialists implement solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention. In this course, students will learn about the Dynamics 365 Customer Insights - Data solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data. This course begins with importing and transforming your customer data and culminates with extending your customer data platform solution into the Power Platform and Dynamics 365 applications.
Course Objectives
Who Should Attend?
Candidates should be familiar with Dynamics 365 Customer Insights - Data and have firsthand experience with one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. They should also have working knowledge of practices related to privacy, compliance, consent, security, responsible AI, and data retention policy.
There are currently no public events available for this course. However, you can submit a request for a new date and we will try our best to get you into a Microsoft Customer Data Platform Specialty (MB-260T00) class.
1 - Get started with Dynamics 365 Customer Insights - Data
2 - Ingest data into Customer Insights - Data
3 - Create a unified customer profile in Dynamics 365 Customer Insights - Data
4 - Work with Dynamics 365 Customer Insights - Data
5 - Enrich data and predictions with Customer Insights - Data
There are currently no public events available for this course. However, you can submit a request for a new date and we will try our best to get you into a Microsoft Customer Data Platform Specialty (MB-260T00) class.
There are currently no public events available for this course. However, you can submit a request for a new date and we will try our best to get you into a Microsoft Customer Data Platform Specialty (MB-260T00) class.
