This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer. Participants should understand the fundamentals of networking, telecommunications, audio/visual and meeting room technologies, identity and access management, and Microsoft Teams. They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard.
In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.
Who Should Attend?
Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Microsoft Teams Rooms and Surface Hub.
Collaboration Communications Systems Engineers have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, identity and access management.
They are proficient in managing and monitoring Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. They deploy and configure Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.
Collaboration Communications Systems Engineers work with Teams Administrators, Microsoft Identity and Access Administrators, and Microsoft 365 Administrators. In addition, they may work with owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solutions providers.
Module 1: Introduction to Teams meetings and calling
Module 2: Plan for Teams Phone
Module 3: Plan for Microsoft Teams Rooms and Surface Hub
Module 4: Plan and optimize network performance for Teams media
Module 5: Configure and deploy Teams Phone
Module 6: Configure and deploy Teams Phone with Direct Routing
Module 7: Extend Teams Phone with additional services
Module 8: Manage meetings and events experiences
Module 9: Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams
Module 10: Configure and manage voice users
Module 11: Configure auto attendants and call queues
Module 12: Configure, deploy, and manage Teams devices
Module 13: Guided project - Prepare meeting room experiences
Module 14: Monitor and troubleshoot Teams collaboration communications systems
Before attending this course, students should have general knowledge of the following topics:
