Collaboration Communications Systems Engineer - MS-721T00 Virtual Classroom Live February 18, 2025

Course Overview

Module 1: Introduction to Teams meetings and calling

• Describe Teams meetings and events
• Describe Teams Phone
• Describe auto attendants and call queues
• Describe Microsoft Teams Rooms, Teams meeting room devices, and Teams phones

Module 2: Plan for Teams Phone

• Plan for a basic Teams Phone deployment.
• Plan for advanced Teams Phone calling options.
• Plan for Teams phones and devices.

Module 3: Plan for Microsoft Teams Rooms and Surface Hub

• Understand the main differences of Microsoft Teams Room for Android and Microsoft Teams Rooms for Windows
• Explain which accessories, components and peripherals are mandatory
• Understand the advantage of Surface Hub
• Understand the difference between the licensing options
• Plan and review a physical room layout

Module 4: Plan and optimize network performance for Teams media

• Describe Teams network requirements
• Evaluate organizational bandwidth requirements with the Teams Network planner
• Assess network using the Teams Network Assessment Tool
• Optimize network and WiFi for media flow
• Optimize media flow with QoS

Module 5: Configure and deploy Teams Phone

• Configure emergency calling addresses
• Manage Microsoft Calling Plan numbers
• Setup and manage Operator Connect and Teams Phone Mobile
• Understand Teams Phone policies and configuration options
• Configure Audio Conferencing and Communication Credits

Module 6: Configure and deploy Teams Phone with Direct Routing

• Explain how to configure and connect a Session Border Controller (SBC).
• Describe the process for configuring simple and advanced voice routing.
• Describe how to provision users, implement number translation, create, and assign dial plans.
• Explain how to configure and connect a Survivable Branch Appliance (SBA).

Module 7: Extend Teams Phone with additional services

• Describe how Teams Phone interacts with other Microsoft services.
• Configure and integrate third-party policy-based compliance recording.
• Configure and integrate third-party contact center solutions.
• Design and register Voice Bots for custom developed solutions.

Module 8: Manage meetings and events experiences

• Understand meetings and events in Microsoft Teams
• Set up conference bridges
• Manage meeting policies
• Configure meeting settings
• Manage Live events policies
• Configure Live events settings
• Explain Live events in Microsoft 365

Module 9: Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams

• Create a security group
• Create and assign a messaging policy in the Teams admin center
• Create a meeting policy in Teams admin center and assign it with PowerShell

Module 10: Configure and manage voice users

• Enable users for Teams Phone using Calling Plans, and Teams Phone Mobile or Operator Connect if it's configured for your tenant.
• Enable users for Direct Routing.
• Manage per-user options for Teams Phone.

Module 11: Configure auto attendants and call queues

• Describe the differences between auto attendants and call queues.
• Design an auto attendant to gather information from callers.
• Explain how to set up auto attendants to implement your plan.
• Demonstrate how to plan call queues to manage many callers.
• Describe how to configure call queues to alert agents and route calls.
• Explain how to plan licensing for auto attendants and call queues.

Module 12: Configure, deploy, and manage Teams devices

• Understand scenarios for using Teams phones, Teams displays, and Microsoft Teams Rooms with voice services.
• Differentiate between the different options for deployment and management of devices.
• Deploy Teams phones and Teams displays.
• Configure Teams Phone for Microsoft Teams Rooms.
• Manage Teams devices in the Teams admin center and Teams Rooms Pro Management Portal.

Module 13: Guided project - Prepare meeting room experiences

• Prepare the Microsoft 365 tenant for Microsoft Teams Rooms deployment
• Create dynamic groups following best practice
• Disable multi-factor authentication for Microsoft Teams Rooms resource accounts
• Configure room mailbox properties

Module 14: Monitor and troubleshoot Teams collaboration communications systems

• Diagnose and troubleshoot phone number assignment
• Diagnose and troubleshoot Microsoft Teams client issues
• Diagnose and troubleshoot call failures and quality issues
• Report on and troubleshoot Teams calls with the Call Quality Dashboard (CQD)
• Diagnose and troubleshoot Direct Routing issues
• Troubleshoot and monitor Teams devices using the Teams Rooms Pro portal

Prerequisites

Before attending this course, students should have general knowledge of the following topics:

• Microsoft 365 and Microsoft Teams
• Networking, telecommunications, and audio/visual basics
• Identity and access management basics