Supporting and Troubleshooting Windows 11 Virtual Classroom Live April 14, 2025

Course Overview

1 - MODULE 1: INTRODUCING WINDOWS 11

• Overview of Windows 11
• New features in Windows 11
• Highlight significant changes from Windows 10
• Brief overview of UI changes
• Includes overview of system architecture, including both Linux and Android subsystems
• Troubleshooting installation and deployment
• Overview of required hardware, identifying differences from Windows 10
• Describe common reasons why devices cannot upgrade to Windows 11
• Recommendations for typical troubleshooting procedures
• Introduction to troubleshooting tools
• Task Manager
• Resource Monitor
• Performance Monitor
• Review of revised Settings app

2 - MODULE 2: ADMINISTERING WINDOWS 11 REMOTELY

• Overview of administration tools
• Using Remote Desktop
• Using Quick Assist
• Using Windows Admin Center
• Introduction to Windows PowerShell
• Remoting with Windows PowerShell
• Enabling PowerShell Remoting
• Trusted hosts
• Introduction to provisioning

3 - MODULE 3: TROUBLESHOOTING STARTUP AND PERFORMING SYSTEM RECOVERY

• Overview of the Windows 11 Recovery Environment
• Configuring the Registry
• Troubleshooting startup settings
• Recovering BitLocker-protected drives
• Troubleshooting OS service Issues
• Recovering a computer

4 - MODULE 4: TROUBLESHOOTING DEVICES AND DEVICE DRIVERS

• Overview of hardware troubleshooting
• Group Policy settings than can control/inhibit hardware installation
• Troubleshooting device driver failures

5 - MODULE 5: CONFIGURING AND TROUBLESHOOTING NETWORK CONNECTIVITY

• Identifying incorrectly configured network and TCP/IP settings
• Overview of IPv4 subnet addressing to help identify incorrectly configured devices
• Determining Network Settings
• Troubleshooting network connectivity
• Troubleshooting name resolution
• Overview of remote access
• Troubleshooting issues with VPN connectivity

6 - MODULE 6: TROUBLESHOOTING GROUP POLICY

• Overview of Group Policy
• Resolving client-configuration failures and GPO application issues

7 - MODULE 7: CONFIGURING AND TROUBLESHOOTING SECURITY SETTINGS

• Overview of: Secure Boot, Trusted Boot, Measured Boot, UEFI settings, TPM requirements
• Implementing network security with Windows Defender Firewall and Windows Defender Firewall with Advanced Security
• Implementing Credential Guard, Exploit Guard, and Application Guard
• Configuring Windows Hello
• Troubleshooting sign-in issues

8 - MODULE 8: CONFIGURING AND TROUBLESHOOTING USER STATE

• Troubleshooting the application of user settings
• Configuring and troubleshooting UE-V
• Configuring and troubleshooting Folder Redirection

9 - MODULE 9: CONFIGURING AND TROUBLESHOOTING RESOURCE ACCESS

• Troubleshooting file permissions issues
• Troubleshooting issues with printers
• Performing File Recovery in Windows 11

10 - MODULE 10: TROUBLESHOOTING APPLICATIONS

• Troubleshooting desktop apps
• Managing Universal Windows apps
• Overview of Application Control
• Troubleshooting AppLocker Policy application
• Troubleshooting application compatibility Issues
• Configuring Kiosk mode

11 - MODULE 11: MAINTAINING WINDOWS 11

• Monitoring and troubleshooting Computer Performance
• Overview of Windows Update
• Configuring Windows Update for Business
• Troubleshooting Windows updates

Actual course outline may vary depending on offering center

Prerequisites

• Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
• Microsoft Active Directory Domain Services (AD DS) principles.
• Understanding of the Public Key Infrastructure (PKI) components.
• Windows Server fundamentals.
• Microsoft Windows Client essentials; for example, experience with Windows 10 or 11